{"id":19129,"date":"2025-11-03T09:19:05","date_gmt":"2025-11-03T09:19:05","guid":{"rendered":"https:\/\/falper.it\/?page_id=19129"},"modified":"2026-03-26T12:06:45","modified_gmt":"2026-03-26T12:06:45","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/falper.it\/en\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/falper.it\/wp-content\/uploads\/2025\/10\/FALPER_Assistenza_Clienti_header-scaled.jpg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/falper.it\/wp-content\/uploads\/2025\/10\/FALPER_Assistenza_Clienti_header-scaled.jpg 2560w, https:\/\/falper.it\/wp-content\/uploads\/2025\/10\/FALPER_Assistenza_Clienti_header-300x169.jpg 300w, https:\/\/falper.it\/wp-content\/uploads\/2025\/10\/FALPER_Assistenza_Clienti_header-1024x576.jpg 1024w, https:\/\/falper.it\/wp-content\/uploads\/2025\/10\/FALPER_Assistenza_Clienti_header-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_cad1ca8d height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h2 class=\"w-post-elm post_title us_custom_064d3121 entry-title color_link_inherit\">Customer Support<\/h2><div class=\"w-separator us_custom_fd8fe90a size_custom\" style=\"height:3px\"><\/div><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>This customer care service is reserved for official Falper retailers. Private customers and installers wishing to forward any after-sales assistance requests should contact the Falper retailer from whom they purchased the product. We will be happy to provide official Falper retailers with information regarding warranty activation or the best service possible.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_57598420 height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f10661-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"10661\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/19129#wpcf7-f10661-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"10661\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f10661-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:10661,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;notice_dismissed_update-cf7-6.1.2&quot;:true,&quot;notice_dismissed_rollback-cf7-6.1.3&quot;:true}}\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"hide\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"campo39\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"Customer care form (EN)\" type=\"text\" name=\"campo39\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"list\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"64\" type=\"text\" name=\"list\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"box_nofloat section-padding\">\n\n <!-- Data e Azienda -->\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"data_richiesta\">Date*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"data_richiesta\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"data_richiesta\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Request date\" value=\"\" type=\"text\" name=\"data_richiesta\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"campo3\">Company*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"campo3\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"campo3\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company name\" value=\"\" type=\"text\" name=\"campo3\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Referente e Indirizzo -->\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"referente\">Contact person*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"referente\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"referente\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Contact name\" value=\"\" type=\"text\" name=\"referente\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"campo4\">Address (City\/Country)*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"campo4\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"campo4\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Full address\" value=\"\" type=\"text\" name=\"campo4\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Telefono ed Email -->\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"campo11\">Phone*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"campo11\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"campo11\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone number\" value=\"\" type=\"text\" name=\"campo11\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"email\">Email*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Codice articolo e Descrizione -->\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"codice_articolo\">Item code*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"codice_articolo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"codice_articolo\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Item code\" value=\"\" type=\"text\" name=\"codice_articolo\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"descrizione\">Description*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descrizione\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"descrizione\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Item description\" value=\"\" type=\"text\" name=\"descrizione\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Colore -->\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"colore\">Color*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"colore\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"colore\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Product color\" value=\"\" type=\"text\" name=\"colore\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Data e Nr. ordine -->\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"data_ordine\">Order date*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"data_ordine\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required datepicker\" id=\"data_ordine\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Order date\" value=\"\" type=\"text\" name=\"data_ordine\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"nr_ordine\">Order no.*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nr_ordine\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"nr_ordine\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Order number\" value=\"\" type=\"text\" name=\"nr_ordine\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Data e Nr. fattura -->\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"data_fattura\">Invoice date<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"data_fattura\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text datepicker\" id=\"data_fattura\" aria-invalid=\"false\" placeholder=\"Invoice date\" value=\"\" type=\"text\" name=\"data_fattura\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"nr_fattura\">Invoice no.<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nr_fattura\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"nr_fattura\" aria-invalid=\"false\" placeholder=\"Invoice number\" value=\"\" type=\"text\" name=\"nr_fattura\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Reclamo e Rif. interno -->\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"num_reclamo\">Your claim no.<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"num_reclamo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"num_reclamo\" aria-invalid=\"false\" placeholder=\"Claim number\" value=\"\" type=\"text\" name=\"num_reclamo\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"rif_interno\">Your internal ref.<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"rif_interno\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"rif_interno\" aria-invalid=\"false\" placeholder=\"Internal reference\" value=\"\" type=\"text\" name=\"rif_interno\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Descrizione problema -->\n\t<div class=\"input-box\">\n\t\t<p><label for=\"descrizione_problema\">Problem description*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descrizione_problema\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"descrizione_problema\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describe the problem in detail\" name=\"descrizione_problema\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\n <!-- Ubicazione e Stato prodotto -->\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"ubicazione_prodotto\">Product location*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ubicazione_prodotto\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"ubicazione_prodotto\" aria-required=\"true\" aria-invalid=\"false\" name=\"ubicazione_prodotto\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Warehouse\">Warehouse<\/option><option value=\"Showroom\">Showroom<\/option><option value=\"At customer\u2019s premises\">At customer\u2019s premises<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label for=\"stato_prodotto\">Product status*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"stato_prodotto\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"stato_prodotto\" aria-required=\"true\" aria-invalid=\"false\" name=\"stato_prodotto\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Not installed\">Not installed<\/option><option value=\"Installed\">Installed<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Data installazione -->\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box data_installazione\">\n\t\t\t<p><label for=\"data_installazione\">Installation date<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"data_installazione\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text datepicker\" id=\"data_installazione\" aria-invalid=\"false\" placeholder=\"Installation date\" value=\"\" type=\"text\" name=\"data_installazione\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Foto allegate -->\n\t<div class=\"input-box\" style=\"margin-top:30px;\">\n\t\t<p><label>Attached photos (required fields)<\/label>\n\t\t<\/p>\n\t\t<p>Allowed formats: jpg, png, pdf, heic, mp4, mov, webm. Total upload limit: 25MB\n\t\t<\/p>\n\t\t<p><label for=\"file-upload-vgp\">General product views*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"viste_generali_prodotti\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" id=\"file-upload-vgp\" accept=\".jpg,.jpeg,.png,.pdf,.heic,.mp4,.mov,.webm\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"viste_generali_prodotti\" \/><\/span><br \/>\n<label for=\"file-upload-dp\">Problem detail*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"dettaglio_problema\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" id=\"file-upload-dp\" accept=\".jpg,.jpeg,.png,.pdf,.heic,.mp4,.mov,.webm\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"dettaglio_problema\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\n<!-- Note -->\n\t<div class=\"box_nofloat\">\n\t\t<p>Please send this form by email to your Falper back-office contact or to <strong>customercare@falper.it<\/strong>.\n\t\t<\/p>\n\t\t<p>We recommend always attaching the required images.\n\t\t<\/p>\n\n <!-- Privacy -->\n\t\t<div class=\"privacy-box\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-453\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-453\" value=\"1\" id=\"accetto\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I confirm that I have read the <a href=\"\/privacy\" target=\"_blank\">privacy policy<\/a> regarding the processing of personal data pursuant to Article 13 of Regulation (EU) No. 679\/2016 (\"GDPR\").<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n<!-- Bottone invio -->\n\t<div class=\"box_nofloat section-padding botton-width\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner botton-width\" type=\"submit\" value=\"Submit request\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Customer SupportThis customer care service is reserved for official Falper retailers. Private customers and installers wishing to forward any after-sales assistance requests should contact the Falper retailer from whom they purchased the product. We will be happy to provide official Falper retailers with information regarding warranty activation or the best service possible. Date* Company* Contact...","protected":false},"author":1,"featured_media":10663,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-19129","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Falper customer service: exclusive support and product care<\/title>\n<meta name=\"description\" content=\"Customer service: dedicated support for high-end design. 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