{"id":19129,"date":"2025-11-03T09:19:05","date_gmt":"2025-11-03T09:19:05","guid":{"rendered":"https:\/\/falper.it\/?page_id=19129"},"modified":"2026-03-26T12:06:45","modified_gmt":"2026-03-26T12:06:45","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/falper.it\/en\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/falper.it\/wp-content\/uploads\/2025\/10\/FALPER_Assistenza_Clienti_header-scaled.jpg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/falper.it\/wp-content\/uploads\/2025\/10\/FALPER_Assistenza_Clienti_header-scaled.jpg 2560w, https:\/\/falper.it\/wp-content\/uploads\/2025\/10\/FALPER_Assistenza_Clienti_header-300x169.jpg 300w, https:\/\/falper.it\/wp-content\/uploads\/2025\/10\/FALPER_Assistenza_Clienti_header-1024x576.jpg 1024w, https:\/\/falper.it\/wp-content\/uploads\/2025\/10\/FALPER_Assistenza_Clienti_header-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_cad1ca8d height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h2 class=\"w-post-elm post_title us_custom_064d3121 entry-title color_link_inherit\">Customer Support<\/h2><div class=\"w-separator us_custom_fd8fe90a size_custom\" style=\"height:3px\"><\/div><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>This customer care service is reserved for official Falper retailers. Private customers and installers wishing to forward any after-sales assistance requests should contact the Falper retailer from whom they purchased the product. We will be happy to provide official Falper retailers with information regarding warranty activation or the best service possible.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_57598420 height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f10661-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"10661\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/19129#wpcf7-f10661-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"10661\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f10661-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:10661,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;notice_dismissed_update-cf7-6.1.2&quot;:true,&quot;notice_dismissed_rollback-cf7-6.1.3&quot;:true}}\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"hide\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"campo39\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"Customer care module (IT)\" type=\"text\" name=\"campo39\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"list\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"64\" type=\"text\" name=\"list\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class='title-box'>\n\t<h3>Personal information\n\t<\/h3>\n\t<div class=\"separator\">\n\t<\/div>\n<\/div>\n<div class=\"box_nofloat section-padding\">\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Date*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"data_richiesta\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"data_richiesta\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Request date\" value=\"\" type=\"text\" name=\"data_richiesta\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Company*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"campo3\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"campo3\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company name\" value=\"\" type=\"text\" name=\"campo3\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Contact person*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"referente\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"referente\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Contact person name\" value=\"\" type=\"text\" name=\"referente\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Address (City\/State)*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"campo4\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"campo4\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Full address\" value=\"\" type=\"text\" name=\"campo4\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Phone number*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"campo11\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"campo11\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone number\" value=\"\" type=\"text\" name=\"campo11\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Email*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Item code*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"codice_articolo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"codice_articolo\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Item code\" value=\"\" type=\"text\" name=\"codice_articolo\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Description*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"descrizione\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"descrizione\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Item description\" value=\"\" type=\"text\" name=\"descrizione\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Color*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"colore\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"colore\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Product color\" value=\"\" type=\"text\" name=\"colore\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Order date*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"data_ordine\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required datepicker\" id=\"data_ordine\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Order date\" value=\"\" type=\"text\" name=\"data_ordine\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Order number*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nr_ordine\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"nr_ordine\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Order number\" value=\"\" type=\"text\" name=\"nr_ordine\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Invoice date<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"data_fattura\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text datepicker\" id=\"data_fattura\" aria-invalid=\"false\" placeholder=\"Invoice date\" value=\"\" type=\"text\" name=\"data_fattura\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Invoice number<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nr_fattura\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"nr_fattura\" aria-invalid=\"false\" placeholder=\"Invoice number\" value=\"\" type=\"text\" name=\"nr_fattura\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Your complaint number<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"num_reclamo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"num_reclamo\" aria-invalid=\"false\" placeholder=\"Customer complaint number\" value=\"\" type=\"text\" name=\"num_reclamo\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Your internal reference<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"rif_interno\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"rif_interno\" aria-invalid=\"false\" placeholder=\"Internal reference\" value=\"\" type=\"text\" name=\"rif_interno\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"input-box\">\n\t\t<p><label>Problem description*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"descrizione_problema\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"descrizione_problema\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describe the issue in detail\" name=\"descrizione_problema\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Product location*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"ubicazione_prodotto\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"ubicazione_prodotto\" aria-required=\"true\" aria-invalid=\"false\" name=\"ubicazione_prodotto\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Warehouse\">Warehouse<\/option><option value=\"Showroom\">Showroom<\/option><option value=\"At the customer&#039;s home\">At the customer&#039;s home<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-box\">\n\t\t\t<p><label>Product status*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"stato_prodotto\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"stato_prodotto\" aria-required=\"true\" aria-invalid=\"false\" name=\"stato_prodotto\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Not Installed\">Not Installed<\/option><option value=\"Installed\">Installed<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"input-row\">\n\t\t<div class=\"input-box data_installazione\">\n\t\t\t<p><label>Installation date<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"data_installazione\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text datepicker\" id=\"data_installazione\" aria-invalid=\"false\" placeholder=\"Installation date\" value=\"\" type=\"text\" name=\"data_installazione\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"input-box\" style=\"margin-top:30px;\">\n\t\t<p><label>Attached photos (mandatory fields)<\/label>\n\t\t<\/p>\n\t\t<p>Allowed formats: jpg, png, pdf, heic, mp4, mov, webm. Total upload limit: 25MB\n\t\t<\/p>\n\t\t<div>\n\t\t\t<p><label>General view of products*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"viste_generali_prodotti\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" id=\"file-upload-vgp\" accept=\".jpg,.jpeg,.png,.pdf,.heic,.mp4,.mov,.webm\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"viste_generali_prodotti\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div>\n\t\t\t<p><label>Problem detail*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"dettaglio_problema\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" id=\"file-upload-dp\" accept=\".jpg,.jpeg,.png,.pdf,.heic,.mp4,.mov,.webm\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"dettaglio_problema\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"box_nofloat box_privacy\">\n\t<p class=\"input-row\"><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-453\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-453\" value=\"1\" id=\"accetto\" aria-invalid=\"false\" \/><\/span><\/span><\/span><label for=\"accetto\">I confirm that I have read the <a\n        href=\"\/privacy\" target=\"_blank\">privacy policy<\/a> regarding the processing of personal data pursuant to Article<br \/>\n13 of Regulation (EU) No. 679\/2016 (\"GDPR\").<\/label>\n\t<\/p>\n<\/div>\n<div class=\"box_nofloat\">\n\t<p>Please send this form by e-mail to your Falper backoffice manager or to<br \/>\n<strong>customercare@falper.it<\/strong>. We recommend always attaching the required images.\n\t<\/p>\n<\/div>\n<div class=\"box_nofloat section-padding\">\n\t<div class=\"gdlr-core-input-wrap gdlr-core-large gdlr-core-full-width gdlr-core-with-column gdlr-core-no-border\">\n\t\t<div class=\"gdlr-core-column-60 gdlr-core-center-align\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner gdlr-core-full\" type=\"submit\" value=\"Submit request\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Customer SupportThis customer care service is reserved for official Falper retailers. Private customers and installers wishing to forward any after-sales assistance requests should contact the Falper retailer from whom they purchased the product. We will be happy to provide official Falper retailers with information regarding warranty activation or the best service possible. Personal information Date*...","protected":false},"author":1,"featured_media":10663,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-19129","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Falper customer service: exclusive support and product care<\/title>\n<meta name=\"description\" content=\"Customer service: dedicated support for high-end design. 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