Customer Care: assistance and support for customers

This customer care service is reserved for official Falper dealers. Private customers or installers who would like to inform us of any after-sales service requests should contact the Falper dealer from whom they purchased the product. It will be our pleasure to provide official Falper dealers with an answer as to whether the warranty will be activated, or in any case the best service that can be provided.

Date*

Company*

Person to contact*

Address (please indicate City/State)*

Phone*

Email*

Code number*

Description*

Colour*

Order date*

Order nr.*

Invoice date*

Invoice nr.*

Your complaint No°

Your internal Ref.

Problem description*

Product location*

Product status*

Date of installation

Photos enclosed (fields required)

Formats allowed for attaching photographic images only: jpg, png, pdf, heic - Total upload limit: 25MB

General views of the products*

Add file

Detail of the problem*

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Please send this form to your back office assistant at Falper or customercare@falper.it.

Please always enclose the requested photos.

I hereby authorize Falper Srl to process the personal data submitted in compliance with Italian Legislative Decree 196/03.

Please leave this field empty.

Customer Care request

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